Rates and Policies
RATES & POLICIES
On the initial phone call or email I am happy to BRIEFLY discuss the scope of your needs and schedule an appointment.
My hourly rate is $90/hour with a minimum of one hour. Clients located over 1.5 hrs away will require higher minimums. Payment is due at time of service, checks or cash. For larger organizations, payment is due within 10 days of receipt of service report. Emergency service is billed at $135/hour with a two hour minimum. Emergency time is anything outside my normal business hours. Phone and/or remote support is also available in quarter hour increments. Phone and remote support is normally not available to first time clients. A personal visit will be necessary before this service will be offered.
Generally within 20 minutes of my location there are no travel charges. For locations further out, travel is $45/hour one way. While I realize some of you may question the need for these fees, I hope you will understand that while I am on the road driving to your location, I am unable to do any other work. I have effectively taken myself off the market. Time is money in this business, and I hope you will understand.
Note: Products sold through The Mac Doctor, Inc. that do not bear the Apple Brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products.
Policy
Ultimately, it is your responsiblity to have good reliable copies of your data and programs on some other media, be that an external hard drive or burned CDs and DVDs. While I make every effort to be meticulous and careful with your important data, please understand that sometimes hard drives do fail and data does become corrupted, occasionally to the point where only companies such as DriveSavers can potentially succeed at recovery. While my success rate is exceptionally high, The Mac Doctor, Inc. makes no guarantees and operates on a best effort basis, payment is due at time of service regardless of outcome.
I always endeavor to do my work as quickly and efficiently as possible, but, please be prepared for the possibility that more time will be required than originally thought. Not infrequently, there is more wrong with a machine than is evident from the information provided during the phone call—either the client did not know it would be important information to convey or they just were not aware of the additional problems. So, please budget more time and money than you think it might take.
Please do not lightly cancel or reschedule an appointment, but if you MUST, please be considerate and give at least 24 hours notice. As a one person business, I go to a lot of trouble to schedule my clients efficiently, and your efforts to be on time will help a great deal.
