Security and Privacy

PRIVACY AND SECURITY

  1. Mac HelpMate Remote screen sharing can only be started by the user or customer themselves. Mac HelpMate Remote has no mechanism for starting screen sharing without the cooperation of the person who wants to share their screen.

  2. The session timeout feature of the Mac HelpMate Remote screen sharing window ensures that the user's computer won't be open to control for an extended period of time.

  3. If, at any time, the user wishes to stop the screen sharing session, they can simply click on the "Stop" button on the screen sharing window to stop it instantly.

  4. Each screen sharing session has its own, unique single-use security secret generated when the user clicks "Start" to being sharing their screen. When they, or the support professional clicks "Stop," then that secret can never be used again. Extra security measures include a private screen control account and password known only to the Mac HelpMate Professional subscriber, and a unique control key for each computer that is required in addition to the screen control username and password and the randomly generated security secret.

  5. All information sent during a screen sharing/control session uses Blowfish encryption algorithm from end to end which, as configured in Mac HelpMate, is stronger than the cipher in SSL certificates used to secure credit card orders or financial information transmitted over the Internet.